Privacy

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Allied Life Partners is committed to providing quality services, respecting your right to privacy and confidentiality and will manage your personal information in compliance with the requirements of the Privacy Act 1988 (Cth).

What is Personal Information and why do we collect it?

Personal information identifies an individual and can include information about health or disability, examples of information we collect includes names, addresses, emails, phone numbers, case notes, correspondence, assessment reports, publicly available sources and information from third parties. 

Personal Information includes information that is recorded in a visual or audio format, such as photos, videos and sound recordings.  Allied Life Partners will only request and retain personal information that is necessary to assess your eligibility for support; provide safe and responsive support; monitor supports provided; and fulfil contractual and other requirements to provide non-identifying data and statistical information to government agencies. When we collect information we explain why we are collecting the information and how we plan to use it.

Exchange of Personal Information to Third Parties

We will try to collect your information directly from you, however, in some circumstances we may be provided with information by third parties. In these situations, we will take reasonable steps to ensure that you are made aware of the information provided to us. Your personal information will only be disclosed to prevent or lessen a serious and imminent threat to the life or health of you or another person; to outside agencies with your or your representative’s permission; with written consent from a person with lawful authority; or when required by law, or to fulfil legislative obligations such as mandatory reporting.

Maintaining the Quality of your Personal Information

It is an important to us that your information is up to date and stored securely. We will take all reasonable steps to make sure that your personal information is accurate and complete. If you find that the information is not up to date or inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you. 

Your information will be stored in a manner that protects it from misuse, loss and unauthorised access, modification or disclosure. When your information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. 

Access to your Personal Information

You may access information we hold about you, including to update or correct it, subject to certain exceptions.  An administrative fee may be payable for the provision of information and we may refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act. If you have any queries about how we manage privacy please speak to our staff who will record your enquiry and ensure it is followed up and addressed appropriately.